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Local MP attends Parliamentary launch of the Citizens Advice consumer service

3rd May 2012

Jonathan Djanogly MP for Huntingdon and Justice Minister gets consumer advice at the click of a button.

Used cars, saving money on your energy bills and dealing with dodgy builders are just some of the issues Jonathan Djanogly MP got help with as he surfed Citizens Advice’s new online consumer advice at www.adviceguide.org.uk during an event held in Parliament on Thursday 26 April 2012.

Citizens Advice has a whole host of new and updated advice, information and helpful features for consumers on its website www.adviceguide.org.uk including top tips, interactive letters to help consumers to make a complaint and details of what to do next to solve your consumer problem.

Jonathan Djanogly said:
“Consumers need good, easy to understand advice which explains their rights and what they can do to solve their problem. The new online consumer advice from Citizens Advice offers just that and I think it will go a long way to helping my constituents sort out their consumer problems.

At the event in Parliament Jonathan Djanogly got a whirlwind tour of the new online advice which includes template letters people can use to complain about things like faulty goods or a poor standard of work – and letters cancelling a purchase made on the internet or over the phone.

Jonathan Djanogly also discovered a huge range of new advice topics: from problems with rogue traders to generating your own energy, scams and unfair trading practices - including misleading the consumer and aggressive selling.

And with cars being one of the top consumer problems there are also new tips on buying new and second hand cars; information on selling a car and how to appeal against a parking ticket.

Jonathan Djanogly added: “One of the things I found helpful were the new decision trees. These are interactive question and answer tools, guiding you through how to deal with specific problems. Topics include holiday companies going out of business, garage repairs and services, and faulty goods.”

The new online advice is part of the new Citizens Advice consumer service, launched on 2 April 2012, which also provides over the phone advice. Anyone looking for phone advice on a consumer issue can call 08454 04 05 06 (English) or 08454 04 05 05 (Welsh). The phone service is available from 9.00am to 5.00pm on weekdays.

You can find all of the new consumer content on Adviceguide at http://www.adviceguide.org.uk/england/consumer_e.htm.

Jonathan Djanogly attends Parliamentary launch of the Citizens Advice consumer service


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