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Jonathan Djanogly questions damage caused by delays in Post Office computer problems review


9th July 2013

Following a Government statement on the publication of an interim report into alleged problems with the Post Office’s Horizon computer system, Jonathan Djanogly raises his concerns that the delay in the report has resulted in serious reputational damage risks to sub-postmasters.

Mr Jonathan Djanogly (Huntingdon) (Con): Clearly, it has now been ascertained that the Horizon system has problems, even if, as the Minister says, they are not systemic. Does she not feel that that is unacceptable, however, given the delays from Post Office Ltd in working out what went wrong? This matter has meandered on for years, resulting in serious reputational damage risks to sub-postmasters. Will she give us her views on whether that is acceptable?

Jo Swinson: It is to the Post Office’s credit that it has commissioned this independent review, which has been transparent and accountable, as my right hon. Friend the Member for North East Hampshire (Mr Arbuthnot) also said. It is easy for organisations to say there is not a problem and to try and sweep these things under the carpet, but Post Office Ltd decided to be open about it and to ensure that the report was published. In fact, its newsletter to all branches contained an article encouraging anyone who had difficulties or queries they wanted to raise to ensure they were put into the Second Sight review.

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